John Burson 
edited Thursday, August 10, 2017

Long Procedures are wrong

The longer your procedure, the harder it is to understand or use. When you create a long SOP, it will confuse your employees. Other than being hard to organize all information, it becomes harder to update all the content which makes navigation more complex.

Length of your Business Policy

Begin by assessing your business policies. Business policies are guides that help organizations to set their direction. Examples of Business Policies:

  • Sexual harassment policies
  • Accounts receivable policies
  • Warehouse policies        

Business Policies Meta Data

This is all the information about your content. It should include:

  • Title
  • Policy
  • Definitions
  • Purpose
  • Responsibilities
  • Scope
  • References

Procedures aren’t written in a Vacuum

In case your business policy and procedures manual go beyond a few pages, this can be a scope problem. This is because you will add more information that may belong in a work instruction or procedure. Therefore, business policies aren’t written in a vacuum; they will stem from your business strategy.

Process Procedures

The business procedures you have created should describe processes that your employees should follow to achieve something repeatedly. Process procedures are as simple as writing high-level process flow maps. If you use process maps as your procedure, ensure that they aren’t long. Ideally, they should be only one page. 

Length of your Process Procedure

A firmly focused business policy and procedures manual help to develop a firmly focused business procedure. The long SOPs are the most common. Although it may seem easier to concentrate your policy in one sentence, concentrating your procedure in one sentence can be more difficult. This is because procedures often describe repeatable steps that can accomplish a result.

Adopt the Rule of Seven

The rule of seven is used to remind business owners to keep procedures short

  • Less than seven procedures per process
  • Less than 7 activities per procedure
  • Less than seven lines per paragraph
  • Less than seven tasks for any activity

SOP Length

Keep your procedure short by using the work instructions to shorten your procedures. The longer your policies and procedures, the harder they are to understand.


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Policies and Procedures