How Can you Use the Process Approach to the Business Process Management

In Business Process Management (BPM), you approach your objectives and strategic vision through the process approach, to achieve your results as planned.
Updated on Friday, August 11, 2017
Process Approach to Business Process Management
tags  #Business Process Management  #Process Approach #

The process approach refers to steps that lead inputs into outputs, often illustrated through SIPOC (Suppliers, Inputs, Process, Outputs, and Customer). In SIPOC, every input starts with a supplier who delivers it to the process; your business process then translates the input into a consumable for the customer. The process also features a feedback avenue, where you can use responses from customers to compare outcomes against set objectives. The customer feedback gives you control over the process; without it, you may end up with a ballistic process as opposed to a controlled process.

 A ballistic process leads you blindly into transforming inputs into outputs. The easiest way to bring control into a ballistic process is to include a process criterion that includes objectives or targets in your feedback. The objective, while managing your business process, is for you to control the processes that will help you achieve your strategies. Process feedback refers to the measurable inputs you can monitor and alter to achieve the control you need. The process criteria give you a canvas you can use to compare the feedback for control.

The Process Approach and PDCA

PDCA as an acronym stands for Plan, Do, Check and Act; when combined with the SIPOC graphically, you get a pictorial representation of all the elements required to define a business process management completely. Through the PDCA, you are reminded that the business process succeeds when you have Plans (criteria) combined with doing (collecting feedback data) a critical Check (comparing your feedback with the criteria), and completing the process by taking Action based on the feedback you receive and ensuring it closely resembles the criteria you set up. Through the action steps, you can revise the steps and introduce more controls to ensure it matches your criteria.

Using the Process Approach in Business Process Management

By combining the SIPOC and the PDCA, you get a set that helps you remember all the elements you need to ensure you manage all business processes better. Applying the process approach to the BPM allows you to employ PDCA and SIPOC to control the processes with monitoring and control measures. That control allows you to see the business process management unfold successfully.