How Can you Use the Process Approach to the Business Process Management

In Business Process Management (BPM), you approach your objectives and strategic vision through the process approach, to achieve your results as planned.

last updated Monday, April 1, 2024
#Business Process Management #Process Approach

John Burson     Subscribe
Process Approach to Business Process Management


The process approach refers to steps that lead inputs into outputs, often illustrated through SIPOC (Suppliers, Inputs, Processes, Outputs, and Customers). In SIPOC, every input starts with a supplier who delivers it to the process; your business process then translates the input into a consumable for the customer. The process also features a feedback avenue, where you can use customer responses to compare outcomes against set objectives. Customer feedback gives you control over the process; without it, you may end up with a ballistic process instead of a controlled one.

 A ballistic process leads you blindly into transforming inputs into outputs. The easiest way to bring control into a ballistic process is to include a process criterion that includes objectives or targets in your feedback. The objective while managing your business process is for you to control the processes that will help you achieve your strategies. Process feedback refers to the measurable inputs you can monitor and alter to achieve your desired control. The process criteria give you a canvas to compare the feedback for control.

The Process Approach and PDCA

PDCA, as an acronym, stands for Plan, Do, Check, and Act; when combined with the SIPOC graphically, you get a pictorial representation of all the elements required to define a business process management completely. Through the PDCA, you are reminded that the business process succeeds when you have Plans (criteria) combined with doing (collecting feedback data), a critical Check (comparing your feedback with the criteria), and completing the process by taking action based on the feedback you receive and ensuring it closely resembles the criteria you set up. Through the action steps, you can revise the steps and introduce more controls to ensure they match your criteria.

Using the Process Approach in Business Process Management

By combining the SIPOC and the PDCA, you get a set that helps you remember all the elements you need to ensure you manage all business processes better. Applying the process approach to the BPM allows you to employ PDCA and SIPOC to control the processes with monitoring and control measures. That control allows you to see the business process management unfold successfully.


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