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Organization Productivity and Bureaucracy Score

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Organisational productivity is evaluation and improving the efficiency and effectiveness of public and private sector organisations.

PaperFree productivity and bureaucracy indexes

BI - bureaucracy index
PI - productivity index

The Indexes Gaps

For BI - bureaucracy index the productivity score - PS
from 1 to 10.  Where 1 is lowest productivity level and 10 highest productivity level.
PI - productivity index bureaucracy score (BS)
from 1 to 10. Where 1 is lowest bureaucracy level and 10 highest bureaucracy level.

Indexes break down


1.1. Website desktop version how it is your customers  friendly?


Process: 
We open organization website right from desktop.
Then we scale, for each line: 
1.1.1. can you see the organization name
1.1.2. can you see the organization products or services

2.1. Website mobile version how it is your customers  friendly?

Process:
We open organization website right from smartphone we have handy.
Then we scale, for each line:
2.1.1. can you see the organization name
2.1.2. can you see the organization products or services

3. How it is easy to place new order?

3.1. Order form
3.1.1. Can I find it?
3.1.2. Too many lines in a form?
3.2. Phone
3.2.1. Can I find it?
3.2.2. Do they call back missed calls?
3.3. Email
3.3.1. Can I find it?
3.3.2. Do they replay?
3.4. Chat
3.2.1. Can I find it?
3.2.2. Do they replay?

4.  Faq 
4.1.1. Can I find it?
4.2.2. Do they answer my question?


Offline
5. The door sign
6. Order Forms on Concierge level



The Case

Organization: Interiors by Annette
Web site:  http://www.interiorsbyannette.com/
PaperFree Bureaucracy and Productivity Score Calculation

       #        b  score        p score

   1.1.1      10                     1
   1.1.2      10                     1
   2.1.1      10                     5
   2.1.2      10                     1
   2.2.1      05                     1
   2.2.2      08                     1
   2.3.1      10                     1
   2.3.2      10                     1

TOTAL     120                    8
Industry average   
                  70                    25

Resume:
b - bureaucracy level is 50% over industry average
p - productivity  level is 80% lower   industry average


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References

1. Organisational productivity 
http://www.slideshare.net/davidalman/organisational-productivity-29024000  by David Alman

More to read about organisational productivity


1. Order / Contact forms best practice. Biggest orders drain in majority of organizations.
 
Support content:
  • 5 Simple Tips To Help You Increase User Sign Ups
  • 7 Form Tactics That Drive Users Crazy
  • 8 Sign Up Form Examples For Easy & Breezy Conversions
  • Natural Language Forms
2. Calls management, each call has a price tag.
3. Personalized sales funnels increasing customer experience and your ROI.



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