| John Burson edited Thursday, February 1, 2024 |
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Creating a buyer persona, buyer persona formula
Here is your product buyer persona formula
Buyer Persona =
f(personal background) + f(employed by company) + f(role in a company) + f(challenges) + f(goals) + f(information source) + f(shopping preferences)
Let's define each argument.
Note: for simplicity he=she
Buyer persona questions will define your buyer persona formula arguments
Personal Background = f(demographic, education, career path)
Describe person demographics
- Is he male or female?
- What is his name?
- What is his picture?
- Is he married?
- What's his annual household income?
- Where does he live?
- Is he male or female?
- How old is he?
- Does he have children?
Educational background
- What level of education did he complete?
- Which schools did he attend, and what did he study? (Get specific here. "MIT" is better than "liberal arts college.")
Career path
- How did he end up where he is today?
- Did his major in a subject that's very similar to or very different from his current role?
- Has his career track been pretty traditional, or did he switch from another industry?
Employed by Company = f(industry)
Industry
- In which industry or industries does his company work?
- What is the size of his company (revenue, employees)?
Note: details will help in building the fields for order forms.
Role in a Company = f(role, metrics, typical day, skills, tools)
Role
- What is his job role title?
- How long has he had this role and title?
- Is he an individual contributor, or does he manage other people?
- To whom does he report?
- Who reports to him?
Note: The importance of considering the buyer persona's job and seniority level depends on the product or service you're selling.
- For B2C. You may consider this information as a way to understand the buyer persona's life better.
- For B2B. This piece of information is more crucial. Is buyer persona at a managerial or director level knowledgeable about your industry? They'll need less education than someone at an introductory level, who may need to loop in other decision-makers before purchasing.
Metrics
- Which metric(s) is the buyer persona responsible for?
- Which numbers or charts does he look at every day?
Note: This will help to determine what makes him successful and what he might be worried about when it comes to "hitting their numbers."
Typical day
- What time does the buyer persona get to work?
- What time does the buyer persona leave the work?
- What does he do when he is most productive?
- What does his "busy work" look like?
- Is he spending more time at work or home?
- Where would he rather be?
- What does he like to do for fun?
- Who are the people in his life that matter most?
- What kind of car does he drive?
- Which TV shows does he watch?
- What outfit is he wearing?
Skills
- What would it say if they were hiring someone to replace them and had to write a job description of what's required?
- What are the ideal skills for this job, and how good is our persona at each of them?
- Where did they learn these skills?
- Did they learn them on the job, at a previous job, or by taking a course?
Tools
- Which applications and tools does he use every single day?
- Which applications and tools does he use every week?
Note: Understanding what products they love (and hate) to use can help you identify commonalities in your product (and adjust your positioning accordingly).
Challenges=f(challenges)
Challenges
- What are his biggest challenges or problems?
- How does that problem affect his day-to-day life?
Note: focus on the nuances that illustrate how that problem makes him feel. For example, let's buyer's company sells personal tax software directly to taxpayers. Some customers may be first-time tax preparers. What are the pain points of first-time tax preparers? They are probably intimidated by the customer doing their taxes for the first time, overwhelmed by a tax code they don't understand, and confused about where to start. These pain points differ from those of a seasoned tax preparer, whose pain points may not be knowing how to maximize their return and finding creative loopholes for deductions.
- Try coming up with accurate quotes to refer to these challenges.
Note: For example, "It’s been difficult getting company-wide adoption of new technologies in the past," or "I don’t have time to train new employees on a million different databases and platforms."
Goals = f(goals at work)
Goals
- What is he responsible for?
- What is his primary goal at work?
- What is his secondary goal?
Note: It will help you learn what you can do to help your persona achieve his goals and overcome their challenges.
Success = f(success)
Success
- What makes him look good?
- What does it mean to be successful in his role?
- What can you do to make your buyer personas look good?
Note: Companies that take the time to understand what makes their personas successful will enjoy more effective communications from both the sales and marketing teams.
Information Source = f(search channel, content source, social groups)
- How does he learn about new information for his job: online, in-person, in newspapers, and in magazines?
- What social networks does he visit?
- Does he use search, Google, etc?
- Which sources does he trust the most: coworkers, friends, family, or industry experts?
- Which publications or blogs do you read?
Social groups
- Which associations and social networks does he participate in?
Shopping Preferences = f(point of sale location, influenced by, history experience)
Point of sales location
- How does the buyer persona prefer to interact with supplies?
- How much time do they expect to spend with a salesperson?
- What should their sales experience feel like? (consultative, etc.)
- Prefer: In-person meeting, online, or over the phone?
- Where does he find new information? (online, look at review websites, ask their friends or family)
History experience
- Describe a recent purchase. Why did you consider a purchase, what was the evaluation process, and how did you decide to purchase that product or service?
- What might make them reticent to buy from you or any other provider in your industry?
- Is this their first time purchasing a product or service of your kind? (If not, what caused them to switch products or services?)
Sources
http://blog.hubspot.com/blog/tabid/6307/bid/30907/9-Questions-You-Need-to-Ask-When-Developing-Buyer-Personas.aspx
Lindsay Kolowich
https://twitter.com/lkolo25
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